Staffords have established over the years two distinct operations, one is a Call Centre facility which incorporates a planning team and the other is our Technical Helpline facility.
In all cases we work to pre agreed and contracted SLA which can be as detailed as the customer requires.
Call Center
- Operated by highly trained employees that interact with Customers
- The use of the most up to date call management and reporting software
- Real time activities are recorded and a wide range of detailed performance including fault reports
- Ability to integrate manufacturers systems into Stafford's
Technical Helpline
- Stafford's Helpline Centre currently takes over 20,000 calls a month from end user customers
- Stafford's team of experienced helpline staff who can resolve over 98% of end user queries
- The Helpline Centre is currently arranged that the calls are answered on behalf of the Manufacturer
Service Level Agreements
In all cases we work to pre agreed and contracted SLA which can be as detailed as the customer requires.
