Facilities Management

To compliment the service operation, Staffords have developed a machine management facility. The purpose of this facility is to provide a comprehensive management operation and such has been the success of the facility that for two major clients we look after some 750,000 machines.

How does it work?

At the heart of the operation is field management service computer comprising software with dual service and management capabilities. The system, known as SICLOPS (Staffords Integrated Call Logging Operating System) provides up to date records in respect of machine movements installations and disposals, in addition to service history records and asset registers.

Day-To-Day Service Control

All service calls are logged on the system and given a unique call number enabling the status of the call and the time taken to complete the repair to be monitored.

Storage, Distribution and Installation

Liverpool head Office has the ability to store, distribute and install both new and old machines. Staffords will also refurbish equipment for re-location. In addition Staffords have an 11,000 sq ft warehouse with over 600 pallet locations dedicated to this part of the operation.

Training / Helpline

Our experience market support represntatives can provide on-site training, whilst a helpline facility is available for any post-training assistance.

Benefits

The most obvious benefit of equipment management, service and maintenance is the potential to reduce management time and expense in dealing with the everyday problems of organising and overseeing IT and office equipment supply, service and support. The monitoring of calls builds up a service history file, providing the equipment buyer withe ssential information on machine reliability and the cost of ownership.

As a valued client we welcome you to see for yourself the management facility in operation and appreciate the benefits that your company can derive from its application.