Consumer Returns

Staffords have a national workshop facility, where the main focus of business is refurbishing consumer returns and providing courier exchange warranty support

• Our customers, several major equipment manufacturers and national distributors have realised that using Staffords to maximize the yield of A grade product which can be sold as new is the most cost effective way of handling consumer returns.
• If the refurbishment work is carried out in conjunction with the provision of warranty support, some of the returned stock that is incapable of being recycled to new can be used as warranty support stock. This avoids the requirement of having to set aside brand new product for this purpose.
• Minimizing the volume of stock assessed as scrap reduces potential disposal costs that have increased significantly with the advent of the WEEE Directives. Staffords now fully comply with such Directives and offer this as part of their overall service package offer.
• Fast turn around times mean that recycled product does not miss point of sale opportunities.
• Staffords are licensed waste carriers and have established disposal arrangements.
• Warehousing facilities are available to take product directly from the retailer.
• Staffords have developed quality processes to ensure that product refurbished to as new is precisely that.
• Our very experienced technical staff and refurbishment teams are equipped to handle a large variety of electronic and communication consumer returns.
• Additional benefit can accrue by virtue of our national call centre and nationwide field service operations.