Equipment Management - Service and Maintenance

To compliment the service operation, Staffords have developed a machine management facility. The purpose of this unit is to provide a comprehensive management operation and such has been the success of the unit that for two major clients we look after some 750,000 machines.

HOW DOES IT WORK?

At the heart of the operation is a field management service computer comprising software with dual service and management capabilities. The computer provides up to date records in respect of machine movements installations and disposals, in addition to service history records and asset registers.

DAY TO DAY SERVICE CONTROL

All service calls are logged on the system and given a unique call number enabling the status of the call and the time taken to complete the repair to be monitored.

STORAGE, DISTRIBUTION AND INSTALLATION.

In addition to Liverpool head office each branch in our network has the ability to store, distribute and install both new and old machines. Staffords will also refurbish equipment for re-location.

TRAINING / HELPLINE.

Our experienced market support representatives can provide on-site training, whilst a helpline facility is available for any post-training assistance.

BENEFITS.

The most obvious benefit of equipment management, service and maintenance is the potential to reduce management time and expense in dealing with the everyday problems of organising and overseeing office equipment supply, service and support.

The monitoring of calls builds up a service history file, providing the equipment buyer with essential information on machine reliability and the cost of ownership.

As a valued client we welcome you to see for yourself the management facility in operation and appreciate the benefits that your company can derive from its application.