Nationwide
Service

Equipment Refurbishment Specialists |
Nationwide Field Service | Call Centre & Technical Helplines
Equipment Repair Centres | Equipment Management
STAFFORDS
NATIONWIDE EQUIPMENT REPAIR SERVICE
- Staffords field service, built up over 50years, has developed
from a localised north west operation into a nationwide equipment repair
service covering a multitude of IT and Audio Visual products and peripherals.
- Central to the operation is a call centre utilising the most
up to date call management and reporting software. Real time activities
are recorded and a wide range of detailed performance and fault reports
can be extracted.
- Our field engineers are trained in a broad range of technologies
covering, printers, multifunctional machines, fax, scanners, plasma screens,
projectors and audio visual, digital photocopiers, interactive boards, and
banking equipment.
- As well as on site repairs and maintenance our engineers
are equipped to install and train end users on the all the products covered.
- Our regional repair centres can assist with logistics by
storing equipment to be installed on a call off basis.
- Both ad hoc and contract calls are accepted.
- Staffords have built up a reputation of being entirely independent
and our decision several years ago to come out of product sales avoids any
possible conflict of interest issues arising. As a result of this strategy
Staffords now carry out increasing volumes of work for dealers, manufacturers
and distributors based throughout the UK.
- Through our work with the high street banks and government
departments several of our engineers have positive vetting and all our engineers
carry identity cards.
- Regular customer surveys are carried out, covering our call
centre performance and the effectiveness of our field engineers and these
are scrutinized to ensure the highest possible service standards are maintained.
