Service, flexibility and rapid response ethics enable companies with more depots to maintain customer satisfaction rates
The cornerstone of Stafford's success has been our commitment to providing a quality service at a competitive price that is tailor made where appropriate for our customers. We would very much welcome the opportunity of discussing the range of services we can offer to you and your business.
"Our customers today fall into several distinct categories" says Latham. "Leading the way are the significant minority whose sole consideration is value for money, as well as those whose thoughts include the benefits of efficient and cost effective after sale support".
Staffords offer a comprehensive after sales service comprising on site installation, training, repair and technical helpline for a widening array of IT, audio visual and communications products including: copiers, faxes, multifunctional, scanners, interactive boards, plasma and LCD screens.
Several leading manufacturers utilise Staffords service solutions to cover warranty and out of warranty product support which encompasses on site attendance, technical call centre support, and return to base or courier exchange services from one of Staffords technical repair centres.
The repair centres are also set up to deal with the volume refurbishment, upgrade, recycling and repackaging of catalogue and manufacturer returns for resale or re use.
With the advent of the WEEE Directives in August 2004 Staffords have seen a great deal of interest in this area of their business.
A natural progression of Staffords various service offerings has been the development of their high profile Managed Equipment Services. For two of the main high street banks and several other high profile companies, Staffords manage a machine base of almost biblical proportions. The company looks after some 850,000 products nationwide, which are managed with quiet efficiency from their corporate headquarters in Knowsley, Liverpool.
Staffords growth has been steady and sustained based upon the changing requirements of its customers. Having a sound financial basis enables Staffords to be extremely competitive whilst at the same time provides continuity and security to its corporate clients.
Utilising every aspect of their service and support operations Staffords principal aim is to minimise downtime and customer inconvenience and maximise the customers investment in their equipment. The Staffords service ethic of 2004 grew from the original customer care commitment of 1918, the year that the company was founded by William J Stafford, grandfather of the current chairman.
Corporate, group and individual training and development are critical factors within the Company. Staffords are an ISO 9001 accredited organisation focussing on providing only the highest standards of service. The Directors are convinced that they have the balance just right. Customer service, efficiency, staff training, moral and commitment have all contributed to the continuing success story that is Staffords Limited.