About Us

The service is simple, efficient and cost effective. If a customer contacts the technical helpline before 4pm and the issue cannot be resolved on line, the call is diverted to one of Staffords repair centres and arrangements are made for the customer`s machine to be exchanged the following day (usually by mid-day) by national courier.

Staffords courier exchange repair service supports; printers (ink jet ,toner based and laser) facsimile machines, shredders, laminators, dect telephones, scanners set top boxes, photo-printers and miscellaneous presentation equipment.

Quality procedures are in place to ensure that the exchange unit despatched is readily accepted by the end user as their permanent replacement machine. A quality driver, is the right of the customer to have the original machine returned. If the customer exercises this right, double courier charges are incurred, which Staffords absorb as the potential cost penalty provides a further incentive to despatch only top grade product.

As part of the comprehensive service, if following two exchanges an end user still experiences a problem Staffords will at our expense undertake a site visit to establish if there is a possible environmental issue.

The balance of any un-expired warranty period can be apportioned to the exchange unit.

Where possible, Staffords provide recyclable packaging cases and foam inners protecting the machines against impact damage.

Staffords maintain monthly management reports on fault statistics to whatever level is required.

Staffords have an established technical helpline operation resolving 85% of calls on line but we also work with manufacturers and independent third party call centres.

In addition to the overall effectiveness of the operation the manufacturer also benefits from reduced parts and accessory costs as all the resources are based in one location. Technicians, through familiarity with the product are quick to repair faults and at the same time identify and report any recurring faults.

Mid-life product upgrades can be fitted as part of the fix at little or no additional expense.